Shipping policy

Last updated: 5 November 2026

Purple Mill is operated by Ameraki Limited. If you have any questions about delivery, please contact info@purplemill.co.uk.

Delivery locations and charges

Available delivery destinations and shipping charges are displayed at checkout before you complete your purchase.

If delivery is unavailable for your address, please contact us before placing an order.

Processing and delivery times

Orders are processed after payment has been authorised.

Delivery estimates are shown on the product page or at checkout where available. Processing and delivery times may vary by product, supplier and destination.

Unless we agree a different timeframe with you, we will deliver your goods without undue delay and within 30 days of accepting your order.

If we become aware of a significant delay, we will contact you with an update and explain the available options.

Supplier-dispatched products

Some products are dispatched directly by our dropshipping suppliers or fulfilment partners.

If your order contains products from different suppliers, they may arrive in separate parcels and on different days. Any applicable shipping charges will be shown before you complete checkout.

Your purchase remains with Ameraki Limited, trading as Purple Mill. Please contact us with any delivery questions or problems, and we will work with the relevant supplier or courier to resolve them.

Dispatch confirmation and tracking

We will send a dispatch confirmation when your order, or part of your order, has been dispatched.

Where tracking is available, we will provide the tracking details. Tracking updates may take some time to appear after dispatch.

Delivery addresses

Please check your delivery address carefully before completing checkout.

If you need to change it, email info@purplemill.co.uk as soon as possible. We will try to help, but changes may not be possible once your order has been processed or dispatched.

If an incorrect or incomplete address supplied by you results in a returned parcel, we will contact you to discuss the next steps. Any reasonable additional delivery costs will be explained before we arrange redelivery.

Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, please contact info@purplemill.co.uk with your order number.

If tracking shows your parcel as delivered but you cannot find it, please check with other members of your household and any nominated recipient or agreed delivery location, then contact us so we can investigate.

We remain responsible for your goods until they are delivered into your physical possession, or that of someone you have nominated to receive them. Different rules may apply if you independently appoint a carrier that we did not offer.

If delivery is late, your legal rights may include setting an appropriate additional delivery deadline or cancelling for a refund, depending on the circumstances.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please contact info@purplemill.co.uk as soon as reasonably possible.

Include your order number, a description of the issue and, where helpful, photographs of the product and packaging. Keeping the packaging temporarily may help us investigate, but does not affect your statutory rights.

We will explain the appropriate replacement, refund or return arrangements.

Returns addresses

Our registered business address is different from our dispatch and returns addresses.

As products may be dispatched by different suppliers, the correct return address varies by product.

Please contact info@purplemill.co.uk before returning any product. We will provide the correct return address and instructions. Do not return products to our registered business address or the address on the parcel unless we instruct you to do so.

Requesting return instructions does not make your statutory cancellation or faulty-goods rights subject to our approval.

Please refer to our Refund Policy for cancellation, return and refund details.

Digital products

Where digital products are offered, they are delivered electronically and do not require physical shipping. Access or download instructions will be provided as described on the product page or in your order confirmation.

Contact us

For shipping and delivery enquiries, please email info@purplemill.co.uk, quoting your order number where available.

Nothing in this policy limits your statutory consumer rights.